Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with any original tags, accessories, manuals, and packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@wrenchlinesupply.com.

Please do not send your item back to the address shown on the original package or directly to a supplier unless we specifically instruct you to do so.

If your return is accepted, we’ll provide instructions explaining where and how to return your item. When applicable, we will also provide a return shipping label.

Items sent back without first requesting and receiving return authorization will not be accepted.

We do not charge a restocking fee on approved returns. Return shipping is free when an item arrives damaged, defective, or incorrect. For other approved returns, any applicable return shipping cost will be disclosed before the return is authorized.

You can always contact us with return questions at support@wrenchlinesupply.com.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect. We will evaluate the issue and work to make it right.

Exceptions / non-returnable items

Certain items may not be eligible for return, including custom or personalized products, hazardous materials, flammable liquids or gases, gift cards, and items specifically marked Final Sale.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to exchange an item is to request a return for the item you have. Once the return is accepted, you can place a separate order for the replacement item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days as required by applicable law. Returned items must be in the same condition in which they were received, unused, with any original tags and packaging, along with proof of purchase.

Refunds

We will notify you once your return has been received and inspected and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@wrenchlinesupply.com.