Shipping policy
Order Processing
Orders are processed after payment has been successfully completed. Most in-stock orders are prepared for shipment within 1–3 business days. Processing times may vary by product, supplier, weekends, holidays, or unusually high order volume.
You will receive tracking information by email when it becomes available.
Shipping Destinations
Wrenchline Supply Co. currently ships to customers within the United States.
We do not currently offer international shipping. Shipping availability to P.O. boxes, APO/FPO addresses, or certain remote locations may vary by product and carrier.
Shipping Costs
Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.
The shipping amount may vary based on the products ordered, delivery destination, supplier, carrier, package size, and weight.
Delivery Times
Delivery times vary depending on the product, fulfillment location, carrier, and destination. Any estimated delivery date or delivery timeframe displayed at checkout is an estimate and is not guaranteed.
Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control can occasionally affect delivery times.
Multiple Shipments
Some Wrenchline Supply Co. products are fulfilled by independent U.S.-based suppliers. If your order contains products fulfilled from different locations, your order may arrive in more than one package and on different days.
You may receive separate tracking numbers for each shipment. You will not be charged again simply because an order is shipped in multiple packages.
Tracking
When tracking information is provided by the carrier or fulfillment partner, it will be sent to the email address associated with your order.
Please allow some time after receiving your tracking number for the carrier's system to update.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at support@wrenchlinesupply.com.
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.
Lost, Delayed, or Missing Packages
If your package appears significantly delayed, lost in transit, or tracking indicates delivery but you cannot locate the package, contact us at support@wrenchlinesupply.com.
We will work with the supplier and/or shipping carrier to investigate the shipment and determine the appropriate next step.
Damaged or Incorrect Shipments
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible after delivery. Include your order number and, when possible, photographs showing the issue and packaging.
We will review the issue and work with the supplier to arrange an appropriate replacement, return, or refund.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Because orders may be sent to a fulfillment partner shortly after purchase, we cannot guarantee changes or cancellations once processing has begun.
Contact Us
For questions about shipping or an existing order, contact:
Wrenchline Supply Co.
Email: support@wrenchlinesupply.com
Website: wrenchlinesupply.com